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Privacy Policy

Last Updated: September 21, 2025

Factou LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, store, and share your personal information when you use our services, websites, and applications (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of personal information:

Account Information: Name, email address, username, password, billing address, payment information.

Usage Data: IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, actions taken in the Services.

Cookies & Tracking Technologies: See Section 6 for more.

Communications: Emails, chat messages, support requests.

Optional Data: Any information you voluntarily provide (e.g., profile photo, company info).

2. How We Use Your Information

We use personal data to:

  • Provide, maintain, and improve our Services.
  • Process payments and manage billing.
  • Communicate with you (support, updates, marketing, service announcements).
  • Personalize your user experience.
  • Detect, prevent, and address security or technical issues.
  • Comply with legal obligations.

For users in the European Economic Area (EEA), the UK, and similar regions, our legal bases for processing include:

  • Performance of a contract (providing the Services).
  • Consent (for marketing, cookies, optional data).
  • Legitimate interests (security, fraud prevention, product improvement).
  • Legal compliance (tax, regulatory).

3. How We Share Information

We do not sell personal data. We may share data only in these cases:

  • Service Providers: Cloud hosting, payment processors, analytics providers, email platforms, customer support tools.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Legal Requirements: When required by law, subpoena, or to protect our rights and users.

4. Data Retention

We keep personal data only as long as necessary:

  • For the purposes described above.
  • To comply with legal obligations (e.g., tax, accounting).
  • To resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize data.

5. International Data Transfers

If you access our Services from outside the United States, please note that your data may be transferred to and processed in the U.S. and other jurisdictions where our service providers operate. We take steps to ensure adequate safeguards (such as Standard Contractual Clauses for EU/UK users).

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Remember user preferences and settings.
  • Analyze usage and improve the Services.
  • Deliver personalized marketing (if you consent).

EU/UK users: We request explicit consent for non-essential cookies via our cookie banner.

7. Your Rights

Depending on your location, you may have rights regarding your personal data:

For California Residents (CCPA/CPRA):

  • Right to know what personal information we collect, use, and disclose.
  • Right to request deletion of personal data.
  • Right to opt out of the “sale” or “sharing” of personal data (we do not sell data, but provide opt-out mechanisms for tracking/advertising tools).
  • Right to non-discrimination for exercising these rights.

For EU/UK Residents (GDPR/UK GDPR):

  • Right to access your data.
  • Right to rectification (correction).
  • Right to erasure (“right to be forgotten”).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing (including marketing).
  • Right to withdraw consent at any time.

To exercise your rights, contact us at app@factou.com. We may verify your identity before processing requests.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data, including encryption, access controls, and secure storage. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If we learn we have, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. If changes are material, we will provide additional notice (e.g., by email or within the Services).

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Factou LLC
app@factou.com

30 N Gould St Suite R
Sheridan, Wyoming 82801
USA